FREQUENTLY ASKED QUESTIONS

Q U A L I T Y

What type of luxe paper is used?


Marriage Certificates are foil-color printed on 100#, luxe classic linen-style, FSC-Certified paper. Paper and foil color varies on the certificate selected. The Presentation Folder is 165#, coordinating white classic linen-style, with 17# UV translucent velum-style insert. Our Note Card is 100#, coordinating white classic linen-style, with the exclusive Pineapple Pearl emblem and envelope. Papers are FSC-Certified, chlorine-frfee, acid-free and recyclable. *FSC = Forest Stewarship Council




What paper and font colors are used?


The paper style, foil color and font selection has been artfully selected to complement each exclusive design. Please refer to each individual design in our Galleria for details. Custom papers and fonts are available with a 30-day lead time with a minimum quantity order. Please contact us to discuss your exclusive, custom designed order.




What are the measurements?


Our Marriage Certificate measures 11" wide by 14" high. The size was selected so both custom and preframes may be used for your personalized presentation. You may choose to matte in this size, followed by the exterior frame which further enhances the border design. The coordinating Note Card measures 7" wide x 5" high, folded, with coordinating envelope measuring 7.25" wide x 5.25" high. Our luxe Presentation Portfolio measures 11.5" wide x 14.5" high and transparent velum overlay measures 11" wide by 14" high. The Presentation Portfolio is then placed in a no-bend Mailing Envelope measuring 12" wide x 15" high. Please note that should you select the Gift Wrap option, the no-bend envelope will be slightly larger in size.





P E R S O N A L I Z A T I O N

Is personalization available?


Personalization is available on your Marriage Certificate, Note Card and E-Gift Card. Marriage Certificate: Traditional hand cursive personalization is provided complimentary. Modern calligraphy personalization is available for an additional fee of $145, with a minimum 3 day lead time. You may also choose to purchase your Marriage Certificate without personalization and coordinate yourself. Note Card: Hand cursive personalization is provided complimentary. Modern calligraphy personalization is available for an additional fee of $65 for 3 lines, with a minimum 3 day lead time. E - Gift Card: Hand cursive personalization is available for the Note Card that is sent to the recipient complimentary. The E-Gift Card is digitally created and therefore personalization is not available. All personalization information must be sent to us via email to ensure accuracy. Unfortunately, corrections and refunds after the product has been processed is not available. Sample traditional hand cursive and modern calligraphy personalization on request. Images coming soon.





G I F T W R A P

Is gift wrapping available?


The luxe Marriage Certificate is presented in a 165# ivory, linen-style complementing portfolio with transparent velum insert (to protect the certficiate) and pineapple embossed wax seal. The portfoilo offers a most luxurious presentation, however if you would like your portfolio giftwrapped, we offer a luxe white paper with coordinating 1" wide satin ribbon for an additional charge of $25. The portfolio is placed in a non-bend mailing envelope to ensure it will not be damaged during mail and delivery. Our coordinating complimentary Note Card. We are glad to include your personal message in the coordinating Note Card. Please send your sentiment via our Contact Page or directly to toni@pineapplepearl.com.





S H I P P I N G

When will my order be processed?


The Marriage Certificate Portfolio is placed inside a no-bend envelope to avoid damage during mail and delivery. Orders without Marriage Certificate personalization and received by 4pm Hawaii-time, are processed overnight for mailing the following morning by 11am Hawaii-time, Orders with personalization and received by 4pm Hawaii-time are processed within 72 hours. Please note that payment and personalization must be provided prior to processing commencement. If you require expedited processing and delivery, please contact us to discuss service options. Additional fees may apply. On-Maui island delivery is available at an additional fee (based on the destination).




When should I expect to receive my shipment?


We are based in the Hawaiian Islands with express mailing a minimum of 2-3 days to reach Continental United States destinations. To ensure a safe and correct recipient delivery, we use USPS or Fedex, 2-day air (although it takes 3 days) with direct signature required. This means that the specific recipient the envelope is addressed to will be required to sign for delivery. Once we know the final destination, we would be glad to provide a more accurate delivery date and time. If you have your own Fedex account, we are glad to waive the shipping charges and use your account. Please advise the account name, address, phone and account number, along with your preferred delivery type. Keep in mind that ground service is not available from Hawai`i to the Continental United States.




Do you ship internationally?


We absolutely do. Please contact us to advise the final destination city, state, country and zip code (if applicable), and we are glad to provide you with a custom international shipping quote. If you have your own Fedex account and would like us to use it, we are glad to. Provide us with the account name, address, phone number, along with your preferred delivery type.





W H O L E S A L E

How can I open a wholesale account?


Thank you for your inquiry. We gladly welcome Wedding Event Professionals and Retailers to carry our luxe product. Please reach out to us directly with your Business Contact Information and we will reach out to you within 24 hours to discuss your individual needs.





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